UFC fundamentals

Unified Factory SA engages in the provision of sales and customer service automation solutions. It operates through the Customer Service Automation and Business Process Outsourcing segments. The Customer Service Automation segment uses the CSA platform, a proprietary information technology tool developed within the group, which offers a multi-channel contact center system for sales and service departments. The Business Process Outsourcing segment provides solutions to the BPO services market for integrated management of sales processes and customer service over the phone. The company was founded by Maciej Okninski in 2003 and is headquartered in Warsaw, Poland.