ECK fundamentals

Eckoh Plc provides secure payment products and customer contact solutions for customer contact centers in the United Kingdom, the United States, and internationally. It offers customer engagement solutions, such as chatbots, hosted and visual interactive voice response, natural language speech recognition, and identification and verification; and Web chat, instant callback, social media agent, co-browsing, smart SMS, and external knowledge base. The firm also provides payment card industry (PCI) compliance solutions, such as agent assisted payment solutions to eliminate contact center fraud; IVR payments that enable customers to make multi-channel payments through a secure and automated solution; and Web and mobile payments. In addition, it offers operational solutions, which include third party support; call routing, email management, internal knowledge base, social media monitoring, workflow, and listening solutions; and agent desktop solutions. Further, the company offers speech and support solutions; and cloud-based software solutions. It serves clients in insurance, retail and distribution, financial services, transport and travel, healthcare, and utilities industries. The company was founded by Nicholas Barnaby Philpot in 1993 and is headquartered in Hemel Hempstead, the United Kingdom.