Great support from Optimus Futures. Highly recommended broker. Thanks guys.
Thanks so much for the tremendous shout-out! We're thrilled you had a great experience with our support team—your recommendation means the world to us!
Happy Holidays! Thanks again for your kind words, and happy trading!
Best,
The Optimus Futures Team
The Optimus Futures Team
Happy Holidays! Thanks again for your kind words, and happy trading!
Best,
The Optimus Futures Team
The Optimus Futures Team
Terrible delay in opening and closing positions.
Thank you for your feedback. We're sorry you're experiencing delays with opening and closing positions. Your trading experience is our top priority, and we want to help you resolve this quickly.
TradingView uses a CQG connection and is typically known for its lightning-fast execution. Many of our traders rave about the speed! However, we understand that individual experiences can vary and are here to help.
Could you check your internet connection and the number of applications you have open? These factors can sometimes affect performance. We suggest connecting your device directly to the modem rather than using Wi-Fi.
If the issue persists, please get in touch with our support team with specific details about the delays, including times and any error messages. We're committed to finding a solution for you.
We appreciate you bringing this to our attention. Your feedback helps us maintain and improve our service for all our traders.
We look forward to resolving this for you and getting you back to enjoying the Optimus Futures trading experience that so many of our clients appreciate!
Best regards,
Optimus Futures Team
TradingView uses a CQG connection and is typically known for its lightning-fast execution. Many of our traders rave about the speed! However, we understand that individual experiences can vary and are here to help.
Could you check your internet connection and the number of applications you have open? These factors can sometimes affect performance. We suggest connecting your device directly to the modem rather than using Wi-Fi.
If the issue persists, please get in touch with our support team with specific details about the delays, including times and any error messages. We're committed to finding a solution for you.
We appreciate you bringing this to our attention. Your feedback helps us maintain and improve our service for all our traders.
We look forward to resolving this for you and getting you back to enjoying the Optimus Futures trading experience that so many of our clients appreciate!
Best regards,
Optimus Futures Team
Optimus has a good platform but since AI entered the pic trading futures is a nearly loose loose situation no matter where you trade.
Thank you for sharing your thoughts. We’re glad you find the Optimus platform good and appreciate your candid feedback about the challenges AI has introduced to futures trading.
It’s worth noting that trading has always faced evolving challenges. Before AI, high-frequency trading (HFT) changed the game. Before that, it was something else—the introduction of electronic trading, the rise of complex derivatives, or other technological and market innovations. Each era has brought unique hurdles and opportunities for traders who adapt.
While AI may present a new layer of complexity, it’s just the latest phase in the ongoing evolution of trading. By staying informed, using the right tools, and refining strategies, traders can continue to find ways to trade. (There is a substantial risk of loss in futures trading; past performance is not indicative of future results)
Optimus is committed to providing robust platforms, reliable data, and responsive service to help you navigate these ever-changing dynamics. Thank you for choosing Optimus Futures; we’re excited to continue supporting your trading journey!
Best,
Optimus Futures
It’s worth noting that trading has always faced evolving challenges. Before AI, high-frequency trading (HFT) changed the game. Before that, it was something else—the introduction of electronic trading, the rise of complex derivatives, or other technological and market innovations. Each era has brought unique hurdles and opportunities for traders who adapt.
While AI may present a new layer of complexity, it’s just the latest phase in the ongoing evolution of trading. By staying informed, using the right tools, and refining strategies, traders can continue to find ways to trade. (There is a substantial risk of loss in futures trading; past performance is not indicative of future results)
Optimus is committed to providing robust platforms, reliable data, and responsive service to help you navigate these ever-changing dynamics. Thank you for choosing Optimus Futures; we’re excited to continue supporting your trading journey!
Best,
Optimus Futures
I’ve only been with Optimus a few months but I’ve had no issues thus far. They answer any questions I have in a timely fashion, usually same day or next. I am extremely happy with my experience!
Thank you so much for your wonderful feedback! We're delighted to hear that your experience with Optimus Futures has been smooth and that our team has been responsive to your questions. Your satisfaction means the world to us, and we're here to support you every step of your trading journey. If you need assistance or have more feedback, don't hesitate to reach out.
Best,
Optimus Futures
Best,
Optimus Futures
Overall a good experience. It's a bit expensive per contact but you don’t have that $99 monthly fee Ninja hits you with, so I suppose it's a trade off. I like using TradingView as a platform with Optimus and Ironbeam. This works better for me than Flow. Still, TradingView has been a bit glitchy occasionally. Locking up while moving stops and having to restart the app can happen, but recovery is quick. As others have said, Jake is a great support agent. I really appreciate his patience and friendly support. He's always going a bit further to explain things and is very thorough.
Thank you so much for sharing your experience with Optimus Futures! We truly appreciate your honest feedback.
We're pleased to hear that our pricing structure meets your needs and that using TradingView with Optimus enhances your trading experience.
We apologize for the occasional glitches you've encountered with TradingView, such as the app locking up when moving stops. As Optimus Futures serves as a gateway to TradingView, we will share your findings with their team to help improve the platform's performance and reliability.
Our support team is dedicated to providing patient, friendly, and thorough assistance, and we're delighted to know that they have met your expectations. Ensuring you have the support you need is a top priority for us.
Thank you for choosing Optimus Futures and being a valued member of our trading community. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're here to support you every step of the way!
Best,
Optimus Futures
We're pleased to hear that our pricing structure meets your needs and that using TradingView with Optimus enhances your trading experience.
We apologize for the occasional glitches you've encountered with TradingView, such as the app locking up when moving stops. As Optimus Futures serves as a gateway to TradingView, we will share your findings with their team to help improve the platform's performance and reliability.
Our support team is dedicated to providing patient, friendly, and thorough assistance, and we're delighted to know that they have met your expectations. Ensuring you have the support you need is a top priority for us.
Thank you for choosing Optimus Futures and being a valued member of our trading community. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're here to support you every step of the way!
Best,
Optimus Futures
Optimus Futures are an amazing company!! Their customer service is hands down the best. Jake is awesome!!
Thank you so much for your incredible feedback! We're thrilled to hear that Optimus Futures has been a fantastic experience for you and that our customer service, especially Jake, has positively impacted you. Jake embodies our commitment to excellence; your kind words mean the world to us. We're always here for you if you ever need anything else or have more feedback to share. Thanks for being a valued part of the Optimus Futures family!
Best,
Optimus Futures
Best,
Optimus Futures
